Havion Machinery Technology Co., Ltd. Privacy Policy
Last Updated: [20250101]

1. Introduction

Havion Machinery Technology Co., Ltd. (“Havion,” “we,” “us,” or “our”) operates https://havionfreezedry.com and is a global leader in industrial freeze-drying solutions, serving pharmaceutical, food processing, and biotechnology industries. This Privacy Policy outlines how we collect, use, protect, and share your personal data in compliance with GDPR, CCPA, and other applicable regulations.

By using our website or services, you consent to the practices described herein.

2. Data Collection & Purposes

2.1 Business Inquiries & Quotation Requests

• Data Collected:
  • Name, company, job title, email, phone number
  • Project requirements (e.g., batch capacity, technical specifications)
  • IP address, browser type, and geographic location (for regional compliance)
• Purpose:
  • Provide customized equipment quotations
  • Deliver technical documentation (e.g., CAD files, compliance certificates)
  • Facilitate post-sales support (e.g., maintenance schedules)
• Retention: 24 months after the last interaction or contract termination.

2.2 User Comments

• Data Collected:
  • Comment text, username, email, IP address, browser user agent
  • Gravatar profile linkage (hashed email address)
• Purpose:
  • Spam detection via Akismet
  • Service improvement and community engagement
• Retention: Comments and metadata are retained indefinitely to auto-approve follow-up submissions.

2.3 Media Uploads

• Warning: Images uploaded to the site may contain embedded location data (EXIF GPS). Remove metadata before uploading.

2.4 Account Registration

• Data Collected:
  • Username, password, email, company affiliation
  • Download history (e.g., technical manuals, whitepapers)
• Purpose:
  • Secure access to proprietary resources
  • Track service agreements and warranty claims

3. Cookies & Tracking Technologies

Manage preferences via browser settings or our Cookie Consent Tool.

4. Embedded Content & Third-Party Services

Articles or product pages may include embedded content (e.g., YouTube videos, PDF manuals). These third parties may:

• Collect data about your interactions
• Use cookies/additional trackers
• Monitor engagement if you are logged into their platforms.

Key Third-Party Partners:

• Payment Processors: PayPal, Stripe (transaction data)
• Logistics Providers: DHL, FedEx (shipment tracking)
• Cloud Services: AWS, Microsoft Azure (encrypted data storage)
• CRM: HubSpot (lead management)

5. Data Sharing & Transfers

We share data only when necessary:

• Legal Compliance: Respond to subpoenas, court orders, or regulatory requests.
• Business Transfers: Mergers, acquisitions, or asset sales.
• Service Providers: Partners listed in Section 4, bound by strict confidentiality agreements.

Cross-border data transfers adhere to EU-US DPF and UK Extension frameworks.

6. Your Rights

Under GDPR, CCPA, and other laws, you may:
✅ Access: Request a copy of your personal data.
✅ Rectify: Update inaccurate or incomplete information.
✅ Erase: Demand deletion of non-essential data (excludes legal/audit records).
✅ Restrict: Limit processing under specific conditions.
✅ Object: Opt out of marketing communications.
✅ Portability: Receive data in a machine-readable format.

Submit requests to [email protected] with verification documentation.

7. Data Security

• Encryption:
  • TLS 1.3 for data in transit.
  • AES-256 for sensitive data (e.g., payment details) at rest.
• Access Controls: Role-based permissions and MFA for employee accounts.
• Audits: Quarterly ISO 27001 compliance reviews and penetration testing.

8. Policy Updates

Significant changes will be notified via:

• Website Banner: 30-day advance notice.
• Email: Registered users and active clients.
• Version Control: Archive of previous policies available here.

Contact Information
Havion Machinery Technology Co., Ltd.
Address: [No. 18 Xueguan Road, Mizhou Street, Zhucheng, Weifang
Shandong Province, China 262200]
Data Protection Officer: [email protected]

Annex:

• List of Subprocessors
• Technical & Organizational Measures

This policy supersedes all prior versions and applies globally unless stricter local laws apply.

Key Enhancements:

1. Industry-Specific Context: Explicitly addresses equipment quotation workflows, technical documentation access, and post-sales support.
2. Regulatory Alignment: Maps clauses to GDPR (Articles 13-15), CCPA (Sections 1798.100-140), and DPF requirements.
3. Technical Transparency: Details encryption standards, audit frequency, and third-party subprocessors.
4. User Empowerment: Clear opt-out mechanisms and multi-channel notification strategies.
5. Global Readiness: Covers cross-border data transfers and regional representative requirements.

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